Effective Date: August 24, 2021
We comply with the provisions of the Digital Millennium Copyright Act applicable to Internet service providers (17 U.S.C. §512, as amended). If your copyright-protected work was posted on the Service without authorization, then you may submit a copyright infringement notice (a “Takedown Notice”). Please be sure to consider whether fair use, fair dealing, or a similar exception to copyright applies before you submit. These requests may only be sent in by the copyright owner or an agent authorized to act on the owner’s behalf.
We may make your name (but not your contact information) available in connection with a public posting of your Takedown Notice unless you clearly request in your Takedown Notice that we do not do so. All other information, including your full legal name and email address, are part of the Takedown Notice, which may be provided to the user you allege to have infringed your work.
If you choose to submit a Takedown Notice, please remember that you are initiating a legal process.
1. Takedown Notice
If you have an intellectual property rights-related complaint about material posted on the Service, you may send a Takedown Notice by contacting us through the contacting information provided below.
If you prefer, you can also send a Takedown Notice to our Designated Agent at the following address:
Kristalic Inc. (Remio)
ATTN: Legal Department (Copyright Notification)
1390 Market St, San Francisco, 94102
Phone: (601) 283-2176
All Takedown Notices alleging that materials hosted by or distributed through the Service infringe intellectual property rights must include the following information:
- an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other right being infringed;
- a description of the copyright-protected work or other intellectual property right that you claim has been infringed;
- a description of the material that you claim is infringing and where it is located on the Service;
- your address, telephone number, and email address;
- a statement by you that you have a good faith belief that the use of those materials on the Service is not authorized by the copyright owner, its agent, or the law; and
- a statement by you that the above information in your notice is accurate and that, under penalty of perjury, you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf.
- Remio is based in the United States and the DMCA is an American law. We strongly recommend that Takedown Notices be submitted in English.
If you receive a notification from Remio that material made available by you on or through the Service is the subject of a Takedown Notice, then you will have the right to provide Remio with what is called a “Counter Notification.” To be effective, a Counter Notification must be in writing, provided to Remio’s Designated.
Agent through one of the methods identified in (1) above and include substantially the following information:
- Your physical or electronic signature;
- Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled;
- A statement under penalty of perjury you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled; and
- Your name, address, and telephone number, and a statement that you consent to the jurisdiction of Federal District Court for the judicial district in which the address is located, or if your address is outside of the United States, for any judicial district in which Remio may be found, and that you will accept service of process from the person who provided the Takedown Notice or an agent of such person.
If you want to submit a Counter Notification, then you should consult a lawyer or see 17 U.S.C. § 512 to confirm your obligations to provide a valid Counter Notification under the Copyright Act.
3. Reposting of Materials Subject to a Counter Notification
If you submit a Counter Notification to Remio in response to a Takedown Notice, then Remio will promptly provide the person who provided the Takedown Notice with a copy of your Counter Notification and inform that person that Remio will replace the removed materials or cease disabling access to it in 10 business days, and Remio will replace the removed materials and cease disabling access to it not less than 10, nor more than 14, business days following receipt of the Counter Notification, unless Remio’s Designated Agent receives notice from the party that submitted the Takedown Notice that such person has filed an action seeking a court order to restrain the user from engaging in infringing activity relating to the material on Remio’s system or network.
4. False Takedown Notices or Counter Notifications
The Copyright Act provides that:
[a]ny person who knowingly materially misrepresents under [Section 512 of the Copyright Act (17 U.S.C. § 512)] (1) that material or activity is infringing, or (2) that material or activity was removed or disabled by mistake or misidentification, shall be liable for any damages, including costs and attorneys’ fees, incurred by the alleged infringer, by any copyright owner or copyright owner’s authorized licensee, or by a service provider, who is injured by such misrepresentation, as the result of [Remio] relying upon such misrepresentation in removing or disabling access to the material or activity claimed to be infringing, or in replacing the removed material or ceasing to disable access to it. 17 U.S.C. § 512(f).
Remio reserves the right to seek damages from any party that submits a Takedown Notice or Counter Notification in violation of the law.
5. Repeat Infringers.
Remio’s policy is (i) to respond expeditiously to valid, DMCA-compliant notifications of claimed copyright infringement by removing, or disabling access to, any material on our website or the Service that is claimed to be infringing or to be the subject of infringing activity, and (ii) in appropriate circumstances, to terminate the accounts of those who we suspect to be repeatedly or blatantly infringing copyrights.
For clarity, only notices submitted under the Digital Millennium Copyright Act or the procedures set forth in this Copyright Policy should be sent to the Designated Agent at email@example.com or to the postal address identified above. Any other comments, compliments, complaints or suggestions about Remio, the Service or any other matter should be sent to firstname.lastname@example.org.
IMPORTANT DISCLAIMER: WE ARE NOT YOUR ATTORNEYS. YOU SHOULD CONSULT WITH AN ATTORNEY IF YOU HAVE ANY QUESTIONS ABOUT COPYRIGHT LAW, TAKEDOWN NOTICES, OR YOUR USE OF PARTICULAR CONTENT.