Terms & Conditions

PENALTY FEES

  1. After the event Remio will specify via email when the headsets have to be returned. A late penalty fee of $30 will be charged for every headset that has not been submitted to a postal service for return within 7 days after the specified date. This late penalty fee will be applied for every additional week that a return is late up to a maximum of 11 weeks, at which point the cost of the headset has been covered and the Client can keep the headset.
  1. If a headset is lost, stolen, or irreparably damaged while under the care of the client (not during shipping), the Client will be liable to pay the replacement fee of $330 for that headset.
  1. If an incorrect delivery address was provided to Remio and a headset is lost as a result, the client will be liable to pay the replacement fee of $330 for that headset.

CANCELLATION

Applies to both individual items and contract in their entirety.

  1. Orders cancelled before the devices have been shipped are eligible for a full refund.
  1. Orders cancelled after the devices have been shipped will be subject to a 100% cancellation/restocking fee.