Use the Microphone Debug Tool

Use the debug tool to fix your friends’ or coworkers’ audio or microphone issues.


  1. Open your Quick Actions menu.
  2. Click ‘Debug Mode’ to turn it on.
  3. Now, you will be able to see an audio & microphone icon above your friend’s head.
  4. If either of the icons are red, that means it’s off or disconnected.
  5. Click on your friends avatar to open their User Details panel.
  6. Then click ‘restart voice’ – this will reconnect them to the voice channel and takes about 30s.
  7. Or click ‘switch mic’ to change the microphone their headset is using.
  8. When the microphone or audio icons turn green it’s reconnected and they should be able to hear and speak without any issues.

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